Privacy Policy (cdcomfort Custom Furniture)

Effective date: January 20, 2026

This Privacy Policy explains how cdcomfort Custom Furniture (“cdcomfort”, “we”, “us”) collects, uses, shares, and protects your personal information when you contact us, request a quotation, place an order, receive delivery/installation, or use our digital channels.

1) Scope

This policy applies to information collected through:

• Our website (if applicable)
• WhatsApp Business, phone calls, SMS
• Email and social media messages
• In-person consultations and site visits
• Forms you submit (e.g., consultation or quotation forms)

2) Information we collect

We collect only what is needed to serve you and run the business.

A. Information you provide

• Identity & contact: name, phone number, email, address, company name (if B2B).
• Project details: room measurements, preferred styles, materials, colors, budget range, timeline, installation details.
• Files & media: photos, videos, inspiration references, sketches, floor plans you send.
• Order & payment details: quotations, invoices, deposit/payment confirmations, transaction references (we do not want your PINs or passwords).
• Messages: the content of your communications with us (calls, chats, emails).

B. Information we collect automatically (website only)

If you use our website, we may collect:

• Device & usage data: IP address, browser type, pages visited, timestamps, basic analytics.
• Cookies: small files used for site functionality and analytics (you can disable cookies in your browser, but parts of the site may not work properly).

3) How we use your information

We use your information to:

• Provide quotes and design support (consultations, measurements, proposals).
• Build, deliver, and install your furniture order.
• Communicate about progress, approvals, changes, and delivery scheduling.
• Handle payments and accounting (invoicing, receipts, record-keeping).
• Customer support and issue resolution (repairs, warranty, after-sales service).
• Improve operations and quality (reducing errors, improving lead times, product development).
• Marketing (optional): send updates/offers only when you request them or when legally allowed. You can opt out anytime.
• Legal and safety obligations: comply with lawful requests and protect against fraud or abuse.

4) When we share your information

We do not sell your personal information.

We may share limited information only when needed:

• Service providers: delivery/installation teams, payment processors, cloud/hosting providers, analytics tools.
• Professional services: accountants, auditors, legal advisors (as needed).
• Legal requirements: if required by law, court order, or to protect our rights and safety.
• Business changes: if we merge, reorganize, or sell assets, data may transfer as part of that process.

5) Data retention

We keep your information only as long as needed for:

• Delivering the service and supporting your order
• Warranty/after-sales support
• Accounting and legal compliance

When data is no longer needed, we delete it or anonymize it where practical.

6) Data security

We take reasonable steps to protect your data, including:

• Limiting access to staff who need it
• Using password-protected systems where applicable
• Keeping customer documents and order records organized and controlled

No system is 100% secure. If we become aware of a serious breach, we will take action to contain it and inform affected customers where appropriate.

7) Your choices and rights

You can request to:

• Access the information we hold about you
• Correct inaccurate information
• Stop marketing messages
• Request deletion of your data (with limits explained below)

8) Deleting your data (clearing your data)

If you want your personal data cleared, you have two options:

1. Delete your user account (if you have an account in our system/app).
2. Contact us directly (call or message us) and request data deletion.

Important limits: We may keep certain records that we must retain for legal, accounting, or dispute-resolution reasons (for example, invoices and payment records). If we keep anything, we will limit it to what is necessary.

9) Children’s privacy

Our services are designed for customers and businesses. We do not knowingly collect personal information from children without a parent/guardian’s involvement.

10) International processing

If we use cloud services or tools hosted outside Rwanda, your information may be processed in other countries. We limit sharing to what is necessary and use reputable providers.

11) Changes to this policy

We may update this policy from time to time. The latest version will have an updated Effective date at the top.

12) Contact us

To ask questions, request a correction, or request deletion, contact us through the official cdcomfort phone/WhatsApp number or email address used in your quotation/invoice communication.